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We are Hotellix.

We are your remote back office

We offer teams for rent to hospitality and travel industry. We perform data and software services.

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Are you looking to outsource repetitive manual tasks of your back office?
Look no more! We’ve got your back!

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Our Services

How can we assist you?

Data Services Icon

Data Services

Operating effectively in fast-paced, Internet-based business environment is challenging enough. Data is the cornerstone of any online business. Effective data management is one of the most important tasks for any business organization. Company's success is closely related to the efficient and timely management of its data. Your company might sit on plenty of useful data it could benefit from, but more often than not, companies lack resources to utilize its potential. By outsourcing data entry, processing and management to Hotellix your idle data can be converted into useful, organized and easily accessible information. Information which you can then use to gain insight and further your core business. Your data is in safe hands with us!


Our data services are:

Data Entry
Data Management
Data Processing
Software Services Icon

Software Services

Our business and technical expertise, combined with nearly 20 years of working closely with hospitality industry offers a unique set of skills when it comes to creation, management and access and optimization of information and business processes. We understand the challenges of booking businesses and we offer our technical and creative solutions to enable you to overcome those.

Our software services are:

Database Management
Process Automation
System Administration
Software Development
Testing
Quality Assurance
we are Hotellix

We've got your back!

About

Welcome to our pages!

Hotellix is an Indian-based Business Process Outsourcing (BPO) company serving as a remote back-office for hospitality and travel industry businesses. We provide innovative, cost-effective, high-quality services to booking businesses, so the owners of those can focus their attention and resources to grow their core businesses. Hotellix is a newly founded company, but our experience serving businesses in the hospitality industry reaches back to the year 2000. We understand this industry inside out.

In June 2018, eHotel, leading European hotel booking portal for business travel, requested back-office services from Cultuzz. In an Indian branch (Cultuzz India Pvt Ltd), Cultuzz assembled a small team of five experts with extensive experience in the hospitality industry, which started providing back-office services to eHotel. The client, eHotel was very satisfied with the services provided so they decided to outsource all the back-office workload to us.

Experience with eHotel made our team recognize the need for a company which would help booking businesses manage their repetitive manual data management workload. The idea was a simple one; businesses are often overloaded and we can offer them to rent our teams. So we took it upon ourselves to make that happen. That's how Hotellix was formed.

By the year 2019, the company grew to 25 team members who are all well-trained in their respective fields. New team members also brought new skills and diversified services offered. With the support of Cultuzz, the company is set to take upon the whole array of back-office and IT services to make their client's life easier.

We operate globally, ensuring that booking businesses all over the world receive top quality service with assurance and on time. We guarantee the accuracy and safety of the data their clients entrust them with. Our team members are keen to perform their work efficiently so they often work around the clock, keeping the communication open with clients and even adopting client's methodology – which often makes for a quite productive outcome. We take huge pride in what we do and our main goal is to enable our clients' businesses to strive. If you feel like renting a team would benefit your business, do not hesitate to contact us!

Shikha Mohil,
Manager of Hotellix

Mission

Hotellix utilizes nearly two decades of experience in the hospitality industry to provide innovative, cost-effective, top-quality back-office services to booking businesses. Its mission is to take over their repetitive manual workload so the companies themselves can focus their attention and resources to grow their core businesses. And in doing so, build long-lasting relationships with our clients.

Vision

We, at Hotellix, hope to help as many companies as possible in hospitality and travel industry to reap all the benefits of outsourcing their back office activities while knowing they are handled by experienced professionals. We want to help our clients thrive, by taking some weight off their shoulders and allowing them to focus on what they do best.

Approach

We understand what our client’s requirements are at regular intervals.
We define goals as per the client’s expectations.
We assure that the quality of the work is measured before delivering to the clients.
We provide training to the employee’s accordance of the project.
We are driven by Values, Commitment, and Dedication.

Mission

Hotellix utilizes nearly two decades of experience in the hospitality industry to provide innovative, cost-effective, top-quality back-office services to booking businesses. Its mission is to take over their repetitive manual workload so the companies themselves can focus their attention and resources to grow their core businesses. And in doing so, build long-lasting relationships with our clients.

Vision
Approach

Workflow

Receive accurate, timely financial records overview and guidance. Ensure your data is always factuate and up-to date. Our team of accounting professionals and data-entry specialist is ready to help your business run efficiently!

  • Analysis
  • Define Goals
  • Form a Team
  • Training
  • Production
  • Quality Check
  • Review

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Analysis


Workflow analysis is a process in which we plan and the progression of the steps needed to take the project from start to finish efficiently. We in Hotellix consider workflow a base which impacts the core of any project and dictates how it should be engineered. In our workflow analysis, we set out the plan and identify areas for improvement, for example:

  • We eliminate bottlenecks – by predicting situations where not all team members work to their capacity.
  • We eliminate small time wasters, redundant tasks or processes – making them automated and removing unnecessary ones from the process

Main goal of this process is to improve efficiency of our staff and to use your resources efficiently. In the end of analysis we define a lean workflow, which will use the least amount of workforce resources, time and effort possible to produce the desired result.

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Define Goals


The project goal means achieving a desired outcome (performance goal) at a specific end date (time goal) employing a specific amount of resources (resource goal). Those three project target values (performance, time and resources) compete with each other. Each modification of one of these variables has an immediate impact on the two others. When defining and making adjustments to  the goals all three project target values must be considered together.

At Hotellix, first we make sure that performance goals are clearly formulated and the degree of accomplishment is verifiable.

Then, we define time goal, which means setting the start and end dates for the overall project and the sub-projects.

Lastly, we define which resources we need to accomplish our performance goals in given time-frame (time goal). Resources can be divided into staff and infrastructure resources. 

  • We define staff resources needed for the project, by determining head-count and availability of the staff required; as well as defining staff schedule (if the staff will be available full-time or part-time).
  • After that, we pinpoint infrastructural requirements for executing the project (facilities, computer systems etc.) and define necessary infrastructure resources.

When defining the project goals, we make sure to leave sufficient room for maneuver to ensure that all project objectives can be achieved within the planned time frame and budget.

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Form a Team


After we defined our goals, based on staff resources goals we create the team.

For each our client we make a point to choose the right people. We are lucky enough to have a good team of experts on our disposal. Our team leads and members are picked for their skills and abilities as they apply to the particular project.

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Training


Once  we picked the most fitting experts for the given project and formed the team, it's time to delegate roles and make sure each member knows what they need to do. Each project comes with its own set of challenges. We, at Hotellix, are set to give the service of highest quality to our clients. That is why, before we start the production, we first assess the situation and then devise a training plan where necessary.

A training plan is a systematic, step-by-step process in which we address key decisions, tasks, and resources that drive positive business impact. The purpose of the training plan is to develop knowledge and skills so individuals can perform their roles efficiently and effectively.

Our training plan consists of five phases:

  • Identifying and assessment of training needs for our employee training (organizational, task & individual).
  • The training needs assessments  will identify any gaps in your current training initiatives and employee skill sets.These gaps are then analyzed and prioritized and turned into the organization’s training objectives; with the ultimate goal being to bridge the gap between current and desired performance through the development of a training program.
  • The next step is to create a comprehensive training plan that includes learning theories, instructional design, content, materials and any other training elements. It also details resources and training delivery methods.
  • Implementation of  the training initiatives is where the training program comes to life. It includes the scheduling of training activities and organization of any related resources .
  • The training of the staff is continually monitored. And at the end, training is evaluated to determine if it was successful and met the objectives.

Production


Production is a process where we make the magic happen.  We combine the best of our skills with the best of our tools to meet the project requirements.

For our software services we employ a phased approach to software testing and deployment. It consists of four phases:

  • Development - where the program or component is developed in a Development environment.
  • Testing- once our developers deem the product ready, the product is copied to a Test environment, to verify it works as expected. This test environment is standardized and in close alignment with the target environment.
  • Acceptance - when  all  the tests are successful, the product is copied to an Acceptance test environment. During the Acceptance test, the client will test the product in this environment to verify whether it meets their expectations.
  • When the client accepts the product, it is deployed to a Production environment, making it available to all users of the system.

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Quality Check


For all of our products and services we perform a Quality check. It entails evaluation if a  product or a service meets quality requirements that are specified for the project. It also involves monitoring and recording the results of quality checks in order to assess the performance of the project. Quality check is a crucial part of our project management, because it ensures that everything is within the scope of the project planning.

Quality planning is very important because it influences the scheduling, costs and other factors involved. Without it, the project has a huge tendency to carry risks that it will be difficult to satisfy the requirements in the end. It is a process of inspecting and verifying the product and services provided by the seller.  It also involves monitoring and recording the results of executing the quality activities in order to assess the performance of the project. This process is also necessary to pinpoint the issues and initiate Review Process.

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Review


Review is an integral part of Hotelix's Quality Assurance. Before we finalize and submit the project to our client, we take the appropriate steps to ensure that the project meets all the requirements.For each our review we define clear scopes and prepare a review process.

The review process occurs within different time frames based on project complexity. Specific procedures must be followed to ensure timely and effective review of deliverable. The review is a layered approach, which allows the Review Team to provide advice to project teams based on their findings.

The Standard Review has three phases:

  • Initiation - scheduling of the review date, time, and location with the Project Lead
  • Review – consists of the analysis of the project's deliverable and a face-to –face interview with Team members. Project Leads assign the roles to team members. During the Review Interview, team members are responsible for answering subject matter questions based on their respective roles.
  • Report – lastly, Review Team compiles a Report with all their findings. This is a list of the issues gathered during the review process. The findings will be marked major or minor.

 

Each project is subject to two types of reviews:

  • A standard review process- which consist of the above three phases: Initiation, Research, and Report. Two standard reviews are planned for each project.
  • A special review, when necessary, may be held if the project is non-compliant or at the request of a stakeholder.

Depending on findings of a the Review, actions are taken. If the project is compliant, a green light to submit the project is given. If it  is not compliant, a list of findings and recommendations to fix the issues is provided and implemented by our Team. That way we make sure we don't fall into trap of delivering a sub-par project or service.

Analysis

analysis icon

Analysis


Workflow analysis is a process in which we plan and the progression of the steps needed to take the project from start to finish efficiently. We in Hotellix consider workflow a base which impacts the core of any project and dictates how it should be engineered. In our workflow analysis, we set out the plan and identify areas for improvement, for example:

  • We eliminate bottlenecks – by predicting situations where not all team members work to their capacity.
  • We eliminate small time wasters, redundant tasks or processes – making them automated and removing unnecessary ones from the process

Main goal of this process is to improve efficiency of our staff and to use your resources efficiently. In the end of analysis we define a lean workflow, which will use the least amount of workforce resources, time and effort possible to produce the desired result.

Define Goals
Form a team
Training
Production
Quality Check
Review

Our team leads have a responsibility of achieving performance targets, reaching higher performance levels and ensuring that their team's work supports and furthers our clients' business goals. In order to fulfill these expectations, they rely on real-time data which clearly visualizes team's performance. Data is structured as Key Performance Indicators (KPIs) - measurable values which demonstrate how effectively a team is achieving key business objectives. For our teams, KPIs are not only a tool to evaluate their success at reaching targets, but also a form of communication. Our KPIs are structured to provide only succinct, clear and relevant information which helps the team to adopt and act upon it.

In order to have access to such important real-time data, we utilize Cyfe - all-in one business dashboard. It allows for real-time reports and we are able to keep track of our team's KPIs at any time.

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Why Hotellix

Benefits of choosing us as your back office partner

Cost-Effective

With Hotellix, you are saving not only your time, but also money. Our prices are competitive and we offer all the benefits of outsourced work.

Long experience in travel and hospitality industry

Our experience in travel and hospitality industry dates back to year 2000. We understand it inside out.

Effortless and fast recruitment

We offer you expertise resources - just few clicks away. Our teams deliver tailor-made, top-quality services to our clients.

Highly qualified team which understands process and work

Our employees are our strength. People of Hotellix are not only highly skilled and experienced experts in their respective fields, but also very passionate about what they do.

Our Teams

Our teams are tailor-made to meet every client’s needs

The Team

We have a unique approach to every customer. We tailor the teams of our employees on individual basis, to best suit client’s and project reuirements.

Our employees are our strength. We started as a team of 5 and quickly grew to 25 members. People of Hotellix are not only highly skilled and experienced experts in their respective fields, but also very passionate about what they do.

Our team strives to deliver the top-quality services to our clients. We realize the value of providing expertise resources and apply our extensive experience to help clients to avoid major challenges and ensure successful and long term relationships.

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Our Clients

What our customers say about us

Our Guarantee

Hotellix assures

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100%

data accuracy
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We guarantee an accurate and timely delivery of our services and products.
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100%

reliable & on time
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We guarantee an accurate and timely delivery of our services and products.
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100%

Data protection
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We guarantee an accurate and timely delivery of our services and products.
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100%

quality assurance
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We guarantee an accurate and timely delivery of our services and products.
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100%

reliable & on time
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We guarantee an accurate and timely delivery of our services and products.
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100%

data accuracy
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We guarantee an accurate and timely delivery of our services and products.
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100%

Data protection
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We guarantee an accurate and timely delivery of our services and products.
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100%

quality assurance
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We guarantee an accurate and timely delivery of our services and products.

Would you like to hire us?

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Data Services

Our Data Services package is ideal for companies which expect highest quality data management services at the lowest possible price. Rent a team of experts and make it your own Back Office!

You can customize the size and expertise of the team you hire to fit the needs of your business. Or you can simply hire our All Inclusive Data Team, which includes 5 experts: a team lead and four team members, for a flat monthly fee. 

Prices for our All Inclusive Data Team range from €2600 to €3500 (salary +75%). No hidden costs!

Recruitment fee in amount of one monthly charge as well as equipment fees (if applicable) are additionally charged.

Sofware Services

Our Software package is great for companies which require IT services at affordable price. Rent a team of experts and delegate software development, automation, maintenance, testing and more!

At a flat monthly rate. you can hire our All Inclusive Software Team, which includes one team lead and four team members (two seniors and two juniors). Or we can arrange a team of experts to be at your disposal for your custom projects.

Prices for our All Inclusive Software Team range from €3720 to €5680 (salary +75%). No hidden charges!

Recruitment fee in amount of one monthly charge as well as equipment fees (if applicable) are additionally charged.